Command Center
Built for CX Excellence.

Reduce Average Handling Time with a unified workspace for voice, WhatsApp, social messaging, emails, and customer data. Our Automatic Call Distributor (ACD) routes interactions by skill, language and priority, with native English & Arabic operations for global teams.

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99.99% SLA Uptime End-to-End Encryption Native Arabic Support
Tailored for CX Leaders

Elevate Agent Productivity.
Deliver Remarkable Service.

SAVOXX empowers your workforce with a unified agent desktop that streamlines voice, messaging, emails and CRM tasks—reducing Average Handling Time (AHT) and boosting First Contact Resolution (FCR).

  • Unified Agent Desktop: Voice, WhatsApp & CRM
  • Instant Bilingual Toggle (English/Arabic)
  • Regional Data Centers in Riyadh
Professional Call Center Agent
Support Teams
Professional Call Center Agent
Success Manager

CX Orchestration Toolkit

Run a high-performing contact center with ACD, IVR, analytics and workforce management.

Skills-Based & Priority Routing

Automatic Call Distribution (ACD) routes interactions by skill, language and priority to minimise wait times.

Arabic & RTL Native UI

Built from the ground up for right-to-left languages. Toggle languages at the click of a button.

Operational Analytics & Reporting

Real-time dashboards and historical call detail records (CDRs) provide actionable insights into SLA, ASA, AHT and agent performance.

Connect SAVOXX to Your Tech Stack

Stop context-switching—embed SAVOXX into Salesforce, Microsoft and your CRM/ERP systems via webhooks and native APIs.

Salesforce
WhatsApp

Complete Technical Capabilities

Real-Time Control & Insights

  • Live Wallboards: Monitor queue KPIs (ASA, SL%, Abandon Rate) and agent state in real time.
  • Call Logs & CDR Export: Export detailed interaction data for analysis and BI pipelines.

Quality Assurance & Supervisor Tools

  • Call Recording: Automatically archive inbound and outbound calls for training and compliance.
  • Supervisor Controls: Whisper, monitor or barge into live calls to coach and support agents.

Authentication & Access Control

  • Role-Based Access: Secure login with extension-level authentication and role permissions.

Data Integrity

  • Multi-Tenant Security: Strict segregation of data across tenants and sites.

Interactive Voice Response (IVR)

  • Visual IVR Designer: Drag-and-drop call flows, DTMF menus and time-of-day routing.

Routing Logic & Overflow

  • Timeouts & Overflow: Custom ring durations, overflow rules and failover strategies.